Over my 6 years of being a parent, particularly the last few, I have stumbled several times upon otherwise mundane words and phrases that when I say them to my kids suddenly feel newly important. They are never planned, but as they come out of my mouth they do so with a fullness that I immediately recognize and attach to.
 
The first phrase I remember finding re-remarkable as a parent was: thank you. I certainly had said thank you to my kids when they were babies and offered me a handful of their smashed bananas or their slobbery stuffed animal or something like that. This wasn’t the thank you that gave me pause. It was when they were old enough to start to take on tasks, either by request or their own motivation. It was that first time I dropped something and they picked it up for me. Or, the first time her sister needed help and she scurried over to provide it. Or maybe, that first time I asked them to go get something for me in another room and they happily did so – proud to be able to help.
 
Regardless of the specifics, when I said this kind of thank you to my girls for the first time, it felt like a sincere validation of their contribution – their proactive and meaningful presence making purposeful contact with me, with the world. It overtly acknowledged their power to help other people – hopefully reinforced by some sense of what that means, or at least how it feels to do so. Because of this, I have found myself more mindful of sharing my gratitude with my kids not merely as a tool to reinforce the behaviors I want or expect but as a way of telling them they have the power to create meaning with others. I don’t know: maybe I’m just a tired, somewhat defeated, overly emotional parent looking for “a win”, but that feels like something profound to me.
 
Sometime, maybe a year or more, after thank you took on new meaning, another mundane phrase also resurfaced with a sense of newness: I’m sorry. I am certain I had said I’m sorry to my daughters previously for accidentally bumping them in the head with an errant elbow, tripping over them as they crept up behind me in the kitchen, or doing something in the wrong way. But, the I’m sorry that was so meaningful was related to my being wrong about or mishandling something. I’m sorry I raised my voice. I should have handled that better. I’m sorry I got after you without really understanding what happened. I should have listened to understand the situation better. I’m sorry I forgot about or minimized that thing that was so important to you.
 
In these cases, I wasn’t sorry because of an accident; I was sorry because I was wrong. And, those are profoundly different in nature.
 
I want my children to know I am human and I am flawed and I am willing to admit it, because I want them to grow up and be the same way. I don’t want my children to look up to me and respect me because they think I have all the answers. I want them to do so because they know I don’t and they know I know I don’t. In other words, I want our relationship to be based on truth and for that to be a prism through which they seek to know and impact the world around them.
 
Along the lines of truth-seeking, I have most recently found myself thrilled by the random, inane, brilliant, innocent, and humbling conversations I am beginning to have with my kids. In these, I have heard myself repeatedly saying: that’s a great question. Again, this isn’t much of a mind-blower under normal circumstances (it’s often just a way to buy time to concoct an answer), but as I heard myself start saying it to my daughters, it felt like the most important thing I could ever say to them. You have questions. Questions are important. You should ask them. You should seek answers. Please, always ask questions!
 
Beyond the gratitude and power and humility of the thank yous and I’m sorrys, I don’t know what I could wish to instill more in my children than an insatiable curiosity and confident exploration of their lives, relationships, and anything and everything else that makes them wonder. I’ve written previously about two of these questions: 1. What is freedom? and 2. What is peace?
 
I obviously don’t have all the answers, but I think validating the question is more important anyway.
 
I am sure there will be more words and phrases that take on new meaning as my children and my parenting continue to grow up.
 
What word or phrase will be next? Well, we will obviously have to wait and see.
 
But, I think it’s a good question.

​I was at a meeting recently where attendees were discussing innovation and how and where - and even whether - it should happen in large organizations. To innovate or not to innovate…
 
As sides made their cases for and against, I offered a comment to the group that while we appeared to be presenting contradictory positions we actually agreed on the problems large organizations face in innovating. And, there wasn’t really any disagreement about whether they needed to. The difference in perspective was that one group saw the problems preventing innovation in large organizations as too big and too entrenched to solve and the other group thought they presented the perfect opportunity.
 
In response to my assessment, someone commented: “Yeah, this group is the realists and that group is the idealists.”
 
Everyone seemed to agree.
 
And, I guess I didn’t immediately disagree, but it seemed way too simple, and it bothered me for some reason. For starters, I don’t like being put into an idealist box - which of course is where I was - simply because I believe human-created problems are solvable by humans.
 
But, I let it go, and just started furiously taking notes on my phone about all the ways I felt that this seemingly simple comment presented a patently unhelpful view of innovation, organizations, and the world.
 
Why do we attribute realism to the point-of-view that things cannot, will not, and perhaps even should not change? Why is that realistic in today’s world?
 
Why do we attribute idealism - as the counter to realism - to people who believe things can and should change? In today’s world, isn’t that a lot more realistic?
 
Isn’t it realism to know that change is inevitable? That innovation is necessary to keep learning, stay competitive, and to keep up with customers and markets?
 
Is it really idealism to try and predict, invest in, and prepare for not just reacting to but leading that inevitable change?
 
An idealist should be more than a dreamer, and idealism should never just be an excuse to pretend difficult problems are any less complex than they really are - or to deny that their solutions should be grounded in reality.
 
Alternately, a realist shouldn’t passively accept that the current state is inevitable, and realism should never just be an excuse to lie prostrate in the face of difficult problems because, well, that’s just the way it is.
 
Innovation is messy work and organizations are messy places. The most innovative organizations need idealistic realists mixing it up every day with realistic idealists.
 
Anything that makes the people or the process sound any simpler may make innovation easier to talk about but can also make it a lot more difficult to achieve.
 
 

​Yesterday, my six-year-old daughter asked me why I put up two fingers as I waved to the homeless man selling newspapers on the corner. I initially explained that I was greeting him as a way of saying “thank you” for always waving and always sharing some positive energy as we sit in traffic at the stoplight. The guy does a great job.
 
She pushed: “But, why do you put up two fingers?”
 
Me: “It’s a way of saying peace to the person, but just using your hands.”
 
C: silence
 
Me (reflecting further): “And, it’s something Bugsy (her grandfather, my Dad) used to always do when he was alive. So, I guess I got it from him.”
 
As she pondered my response for what was certainly only a couple of seconds, I was triggered, as I often am, into the flooding memory of my Father and to the realities of the things he instilled in me that I only sometimes recognize as his. Behaviors. Posture. Perhaps a penchant for cursing. My sister says my hands look just like his (I also happen to wear his ring every day).
 
I am particularly aware of his legacy each April, the month of his suicide - April 27, 2006. I always try to write something around this time as some small effort in helping people know they are not alone in living with suicide. Their loved ones were not alone in their struggles with Depression, with sexual abuse, with religious-guilt-turned-self-loathing. These things killed my Dad, and have killed countless others. There are even more of us still living with them.
 
My daughter persisted…
 
C: “But, what is peace, Daddy?”
 
Me (buying time): “Well, baby. That’s a good question…”
 
I muddled through words like happiness and presence and contentment and safety – although I emphasized that it’s not necessarily about comfort. I spoke of its opposites of anxiety and worry and concern – even physical violence in terms I believe she is ready to understand. I stumbled. I repeated myself. At some point, she seemed to accept at least some piece of what I offered as an answer and she stopped pressing.
 
I was less accepting of myself.
 
My answer wasn’t wrong. It was just a mess. But, maybe there’s something in that reality that’s at the core of the idea of peace.
 
In the quiet moments that followed as we continued down the street, my head again returned to my Dad. What a mess! His struggle. His contradictions. His love for others and hatred of himself. The pieces of me that are of him. My empty dreams of him holding my children. The stories and reflections I will share with my kids in hopes they might understand what may simply not be understandable. Will they get it? Will they get him? Will they be angry? Will they be confused? Will they care? Can they love him without knowing him? Can they learn from his life? From his death? Does it matter?
 
And, once again, I returned to peace. My Father is no longer suffering – for me, for us – despite himself. I understand why he committed suicide. It’s all a big fucking mess, but, yes, I am at peace. He is at peace. My family is at peace.
 
So, maybe at its core, peace is just something that lives deep within us and is not definable, recognizable, or understandable by others. Perhaps peace is as unique in definition as its possessor. Maybe peace is best understood as a personal journey and a process that we must commit to for ourselves, and can only hope for others to embark upon for themselves - and we wish them the best.
 
Throw up the two fingers: Peace!
 
So, perhaps this is a better, if still unsatisfying, answer to my daughter’s question:
 
Me: I don’t know what your peace is, baby. I hope every day that I am doing my part to help you define and find it for yourself, deep within yourself. I hope one day when you are older and have lived through some of the brutality and brilliance that life can put upon you, that I can ask you the same question, and you will know what it means to you, even if you struggle with the words to express it.
​

1. Talking in superlatives is the worst. Stop it. When we say something is the best, worst, greatest, biggest, and so forth, we minimize the rest of the world, which in turn undermines the very point we are trying to make. There is only one superlative of a category of things. So, unless you genuinely believe that meal was the worst, that person was the smartest, or that product was the best, maybe try a little harder and express what you think about it specifically. Speaking in superlatives is lazy and it is making us dumber – in time, probably the dumbest. Hail to the chief!
 
2. Finite terms are finished. They’re over. Unless someone has died, something has truly been destroyed, or a quantifiable time has irrevocably passed, we should stop saying things - and particularly people - are “finished”. We should stop dramatically asking “is this the end of…” seemingly anything and everything almost every day, and alternately resist over-selling the comeback when nothing or no one was ever actually gone. Life is a perpetually unfolding process that should be reflected in the language we use to describe it. We’ve killed the idea of time and lost our own control of how we express it. But, I bet the comeback story will be the best!
 
3. Hyperbole is ruining our lives. Literally. If we want to resist the current language zeitgeist, we can start by speaking in clear, honest, and direct terms and simply say what we mean. (I know: how boring!) We can stop, for instance, using “literally” to dramatize the figurative nature of what we are actually saying. Let’s make actual content the point of what we say. Information. Ideas. Questions. Let’s be literal and figurative, and know the difference. Everything doesn’t need drama to make a point or to prove its value. And, surely we shouldn’t accept drama itself as the point or value. Nothing “broke the internet.” Speak like a human, not like a headline.
 
-breathes deeply-
 
Thanks for your indulgence.
 
Speak well, my friends.
 
 
 
Image: https://www.theodysseyonline.com/the-harm-in-empty-words

1. Fall in love with your idea.
Creative people generate lots of ideas. We love ideas. They excite and invigorate us. The ones we love the most can easily start to feel like a part of who we are, and they can even express the ways we want to relate to the world and the world to us. But, when it comes to actually relating to the world, our ideas are almost certainly wrong. They aren’t all wrong – they are just some wrong. And, if we are going to turn them into products that people want to use, we can’t afford to start thinking our ideas are right – no matter how much we love them (I feel like there’s a parenting metaphor here). When they leave our brains and enter the world, all of our ideas must evolve and adjust rapidly. This transformation is core to the process of moving creativity into the realm of innovation.
 
2. Stay in the lab too long.
One of the hardest experiences of my professional life was putting an early stage mobile app into the crucifyingly critical hands of teenagers (and I used to do community organizing!). To make matters worse, it was an app trying to connect them to their schools! It was a beat-down – for months. But, it was also the only way we were going to get feedback quickly and broadly enough to iterate on the product and better understand the problem we were trying to solve – the real problem of communication in schools. Our idea was wrong – but there was enough right to build on. It would have been a whole lot easier to say “no, it’s not ready” and keep developing out of fear of what we might hear if we let people actually use it. However, if you accept that you are even somewhat wrong, this continued protection and isolation of the laboratory is actually a sure-fire way to dig yourself and your product deeper and deeper into holes of wrongness, running at features and investing in ideas that get too big to turn around when the user’s truth finally becomes your reality.
 
3. Respond to user feature requests rather than user problems.
Users will make requests of your product based on their experience using it and/or their knowledge and experience of any similar or complementary products. When we pivoted our mobile communication product from education to healthcare, we took the opportunity to reassess the communication problems our software was trying to solve in the new industry. At the heart of communication complaints from both physicians and administrators was email. It was too spammy. Not built for physician workflows. There was no data tracking. It was overrun by people you really wished didn’t have access to your email address. As we started to redesign and retool our product, we also started to get early user feedback. And, whether in focus groups or one-on-one meetings with early users, as we tried to understand their problems, people constantly asked for features that they believed would solve their problems. If we had built our software based on their ideas and feature requests, we would have built email almost exactly - and exactly as they complained about it. We had to dig much deeper to try and solve a problem and not just fulfill feature requests that would add up to a product they already said wasn’t working for them.
 
4. Sacrifice craftsmanship for expediency - or sacrifice expediency for craftsmanship
You need to have both, and there is no easy answer for which one is right at any particular moment in your product development. It is a constant tradeoff, but one that in the long run needs to trend toward craftsmanship. Building something well so that it delivers speed, performance, reliability, and can scale will rarely come back and bite you. Delivering something that appears to do that but then crumbles just when those attributes are most critical for your users will at best breach your user’s trust in your product and at worst send them running toward a competitor who promises the same. A good team constantly battles out these tradeoffs, and it is in these battles that the various voices of sales, product, engineering, design, and whoever else should have the opportunity to communicate their perspectives and priorities. The more one voice or one perspective drives product design the more likely you are to sacrifice expediency and craftsmanship, one for the other.
 

In my last blog "Stop doing your part", I focused on building a do-what-it takes team. But, consider this the appended warning to that blog: you can’t just ask people to do what it takes as an excuse for not investing sufficiently in your strategy or improving your own leadership.
 
So, as much as we want the do-what-it-takes attitude and we understand and celebrate the successes that such an attitude can generate, we need to check ourselves to make sure we aren’t burning people out.  Just because one of our people can step up and do extraordinary work in a difficult situation doesn’t mean we should allow that situation to persist - or chronically resurface. Their extraordinary work should not become the ordinary expectation.
 
Extraordinary individual effort is no more sustainable for driving successful teams over time than the do-my-part mentality that I discussed in the last blog. It leads to burnout and pushes our do-what-it-takes people to feel they are just being taken advantage of. It doesn’t take long for people to realize when they get recognized for doing great work simply by getting more work.
 
So, we must think critically about why we find ourselves in situations that require extraordinary effort from our people. Is it strategy? Resourcing? Skills/team/work mismatches? Unreasonable expectations? Or, is our leadership perhaps fomenting unnecessarily harried working conditions? It is probably some of all of these as they tend to be interrelated.
 
So, let’s celebrate our people for doing what it takes but build teams and organizations that aren’t always pushing them to the limit. 

And start doing what it takes.
 
Teams are complex social systems with emergent dynamics among members and emergent contexts in which they operate. This is true of small teams and only more so as teams grow.
 
If people merely do their part, they are actually complicating things, forming a complicated system; and complicated systems are to complex work what the assembly line is to internet security.
 
In dynamic and growth-oriented work environments, your “part” is always emerging, so as soon as you start just doing it then you probably aren’t fully doing it anymore.
 
While you may be a high performer and may be surrounded by high performers, no mere collection of individual contributors will ever manifest in a sustainable, high-performing team doing complex work. A set of powerful parts will not inevitably make a powerful whole. In fact, the opposite is more likely true: the more powerful and simultaneously partitioned the individual contributors the less likely you are to build a powerful team that bridges them. The strength of the individual contributor mindset is too strong; the rationalization of the do-my-part mentality feeds itself and invites others to just do their part as well.
 
As a result, as do-my-part teams grow, they become increasingly less adaptive and less effective in responding to the emergent dynamics within and around them.
 
So, how do we build more complex teams and avoid complicated ones?
 
How do we inspire more people to do what it takes?
 
Hire for where you are going, not just where you are.
We often think about hiring for “fit” with our team and/or organization. While this may seem to make sense in the immediate term, we should understand that “fit” is a temporary construct that belies the change inherent in a growth strategy. So, fit today could easily not fit the future. Consequently, we should hire and invest in people who will help us deliver and define an emergent future. We need team players and learners who will not just do the work but will help create and define it.
 
Communicate the vision.
If our people at all levels are going to do what it takes to define our collective future, they must be organized around and feel a sense of ownership of some collective vision. They should also understand (and it should be true) that they are helping define how that vision evolves as the team and market context also evolve. Team leaders need to communicate and actively invite input on the vision not merely to try to get our people aligned around it but to more quickly identify the people who don’t, and perhaps won’t ever, own it.
 
Promote creative tension.
I have written about creative tension in both of my books as I continue to try and flesh out my thinking on team power dynamics. For this blog, I’ll just share below the core components of relational tension and illustrate how they differ in environments of creative versus destructive tension.

We live in a culture of more-more-more. As a result, we often think we have to do more to be more, that our personal and professional development amount to an accumulation of experiences. The passive presumption, then, is that that experiences naturally bear the fruits of knowledge, or better yet, wisdom.
 
But, busyness breeds neither knowledge nor wisdom, and “activity without learning is merely a happening” (Myles Horton). Further, busyness can be isolating – even as we are working with others and serving on boards and are always around people, our relationships can become increasingly shallow. We are doing more and relating less.
 
So, if you are looking to get more meaning out of what you do, here is my first challenge: stop focusing on how much you do, and try and figure out how much you’ve learned.
 
Here is my second: find ways to share what you have learned so that what you do matters to the world.
 
Here are a few ways that I invest in figuring out what I have learned from my experiences, what I am continuing to learn from them, and how I can share some of that with others:

1. Set up interesting conversations with smart people who ask really good questions. I have had the extraordinary privilege of working with some brilliant minds and some deeply committed learners. I have learned more about myself and my work in coffee shops than in school or anywhere else. When I share my thoughts with others, I am forced to hear them and understand them differently. When I welcome their questions, challenges, and perspectives, I continue to evolve my learning from experiences – even those I may have had many years prior. This is the gift of critical friendship.
2. Write or draw or otherwise externalize your thinking. The process of writing, whether a private journal, a blog, or even a book is a great way of figuring out what you have learned, how you express it, and what questions you are still struggling with. There is something about the deliberate process of getting words out of your mind and onto paper or a screen or wherever that presents new opportunities for analysis. If writing isn’t your thing, consider a sketchpad to doodle and draw visual expressions of your thinking. The point is to get it out of your head and into a format you can observe more critically. 
3. Sign up to teach something to somebody in a structured way. I believe at our best we are all teachers and learners and have the opportunity to be so in every interaction. But, there is something about the deliberate process of signing up to do a workshop on a topic, lead a lunch-and-learn, be a guest speaker or a guest writer that forces some clarity of thought – especially as we consider how others will receive our message. These sorts of activities force us not only to expose (to ourselves) what we think we have learned but also to package that to share with others – which, for me, is the ultimate point of learning. This process culminates then in the reflections and questions of an audience, which loops us back to the process and possibility of #1.

 
We can’t always do more, and doing more isn’t always a good idea. In fact, the cult of doing more often obscures the process of learning, which of course, limits the possibility of teaching.
 
Alternately, if we would all focus our energies on learning and then teaching from what we do, we could all do a lot more with our lives.
 

Entrepreneurship is hot right now. It’s everywhere. It’s in the news and on TV. Shark Tank is looped all hours of the day. Colleges and universities are adding entrepreneurship courses for students across the liberal arts, and communities are creating centers to teach seemingly anyone how to make their vision a reality. Here’s what you’ve gotta do. Here’s what you’ve gotta have. Here’s who you need around you. It’s very exciting and a liberating time for creatives of all types.
 
But, even with all of this, no one can tell you what is going to go wrong with your venture. They can prepare you to avoid unforced errors but obviously no one can predict the challenges you and your company specifically will face. And, let’s be honest, focusing on the ugly parts of entrepreneurship doesn’t sell books or TV adds, and tends not to inspire students to chase their dreams. As a result, few are investing in stories and strategies for the grind of iterative survival that for many, if not most, of us is at the heart of the entrepreneurial venture.
 
As I reflect on my first for-profit startup, I’m amazed at how little actually went right. In fact, it seems almost nothing went right. Some of this was our fault, some of it was out of our control, and some of it was just part of being an entrepreneur. So, with some time and space to reflect, I am left to wonder: how did we make it?
 
Here is a little color commentary to give some context for my wonderment:
 
Very early, my partner was delivering a product demo for teachers at a high school where we were hoping to roll out our technology, and two teachers showed up in workout gear looking for the Zumba class. Our product and company were named Zeumo (‘zoo-mo’), and we were trying to help schools more easily and effectively communicate with and engage their students. The teachers left, mumbling their disinterest in our product demo, disappointed there was no Zumba class.
 
About a year and a half later, Zeumo had pivoted industries into healthcare with the same value proposition: trying to help hospitals more easily and effectively communicate with and engage their physicians. I was doing a product demo for a group of physicians that had taken months to organize when a nurse rolled a cart into the already tight and windowless conference room and asked the physicians to line up to get their flu shots “while you listen to the demo.” My demo was literally going to be coupled with physical pain.
 
We had made the pivot from education into healthcare on the premise of a partnership with a large healthcare company who loved our product and was trying to figure out how to communicate with their physicians. We worked with them for almost 8 months on a “joint venture” and remained patient but persistent as we tried to codify the “joint” part of that venture with financial, marketing, and legal commitments – all of which were very slow coming presumably due to their massive bureaucracy. As we approached the first roll out in one of their flagship hospitals, they finally delivered a pricing model that had us under water and a marketing “plan” that shifted from rollout out at 160 hospitals to “we will introduce you to a few of our CEOs.” It was pretty clear that they were going to hook us, starve us, and buy our technology for pennies when we ran out of cash – which wasn’t long, and they knew it. So, we (6 of us strong with no healthcare experience and little cash) walked away from one of the largest, most successful healthcare companies in the country. If we were going to die, we weren’t going to die like that.
 
Another year later, when Zeumo was ultimately acquired by a different healthcare company, there was immediate rub within the new company with its product teams and marketers because they all believed they already had built the same technology as Zeumo. The acquisition apparently made little sense except to the people who had led it, and they were not a part of any of those teams. After some surprisingly complicated sleuthing on my part, much of it sadly with people with little knowledge of either product but resistance to ours, it turned out that the products couldn’t have been more different – the company’s product queried physician performance metrics and Zeumo was a mobile communication platform. But, there was a marketing story for the company’s product that included the idea of communicating those performance metrics with physicians. So, communication. Physicians. It must do the same thing as Zeumo, right?
 
While ironing that out to try and get a better sense of buy-in from the new company, we were also exploring the opportunities to deliver on the value proposition of our acquisition – rolling out our communication platform for physicians but enriching it with the acquiring company’s research and data assets to deliver targeted content and drive physician utilization. To make another long story short, neither their research nor data were organized or stored in such a way that we could easily or reasonably distribute them through our communication tool. In fact, their sales and membership models, which organized their relationships to buyers, didn’t even support the cross-product concept at the time. So, at this point, the value proposition of our acquisition was deeply in question.
 
Did I mention that we had built a nice little product that did exactly what it said it would do?
 
The fact is that the variables involved in a successful venture are vast – some controllable and some not. And, the ideas for products and services we start with are always at least a little, and more likely a lot, wrong. For us, this was as true at the inception of our product as it was at the point of our acquisition.
 
Figuring out what to do when stuff goes wrong is, at least in my experience, the core to becoming a successful entrepreneur. And, I should note that this is a universal truth from my work as an artist, an organizer, a consultant, and in nonprofit leadership.
 
So, what do we do when things don’t go our way?
 
1. Understand why – identify the problem

• Marketing
  • Are we positioned wrong?
    
  • Are we talking to the right people?
    
  • Is there a competitor we didn’t know about or didn’t understand fully?
    
  • Is there a competitor we had no idea would be a competitor?
    
  • Is there a competitor for critical financial or other bandwidth for our buyer even if it isn’t a direct product or service competitor?
• Messaging
  • Is our message resonating like we hoped?
  • Did we have the right audience in mind?
  • Is it resonating but not driving an urgency to buy?
  • Is it resonating but running into other hurdles?
• Timing 
  • Is there something about our buyer and their business and buying cycles that has hurt our prospects?
  • Is the timing issue controllable by us? Can we overcome it?
• Pricing 
  • Is our buyer more/less price sensitive than we expected?
  • Is our price signaling something we didn’t expect – too low, too high?
  • Is our pricing putting us in or out of competition with another product or service causing the buyer to make unforeseen tradeoffs?
• Value Proposition
  • Do we understand the value proposition differently than when we started?
  • What have we learned and have we rolled that into our product strategy, marketing, messaging and so forth?
• The User
  • Can our user figure out how intuitively to use our product or service and name why they want and need to?
  • Are we building the right product for the intended user?
  • Have we found that the user we expected is either no longer the primary user or perhaps not a user at all?
  • Is our buyer the same as our user? Have we adjusted marketing, messaging, etc. accordingly?
  • Have we tweaked feature sets or service offerings to be more directed at the new user?
  • Again, have we rolled our learning into our strategy?
• Execution
  • Are we executing as a team?
  • Are we including our learning into product direction?
  • Are we building what we say we are going to build roughly in the time we say we are going to build it?
  • Are we accumulating acceptable levels of technical or design debt?
• Reality
  • Is our problem a combination of these things and many more including just plain randomness? Probably.

 
2. Develop a strategy for the next iteration

• Define for yourself/your team a new strategic direction or milestone (new feature launch, pricing change, messaging tweaks, etc.) that you think will impact the problem as you now understand it.
• Give yourself/your team a timeframe or other boundaries for how and when you will evaluate your strategic adjustments.
• Seek feedback, listen, and iterate more rapidly than ever before.

 
3. Be fast but stay disciplined

• Focus on solving a problem for the user as quickly and effectively as possible.
• Use minimally viable product thinking for new iterations/features and avoid rabbit holes.
• Don’t accumulate features just to try and impact sales (or if you do, know that’s what you are doing and start planning to come back and clean it up). A pile of good features doesn’t necessarily create a good solution for your user.
• Balance early, understandably narrow feedback with the larger vision and value proposition. Avoid giving undue weight to 1 user even if that’s a quarter of your user base.

 
Keep your team aligned

• Remind yourself and each other why you took on a startup.
• Make sure all members of your team maintain ownership of tweaks in strategy and direction.
• Ensure the full range of team perspectives and pressures have voice. Different people (sales, product, engineering) see the world differently and hear feedback differently, which can then drive differing priorities.
• Maintain energy and hustle by involving the team in the whole process of iteration so it doesn’t feel like a game of failure-turned-survival but rather a creative reality of your work together.
• Execute.

 
Communicate, communicate, communicate  

• With users:
  • Be proactive about product developments, directions, and try to align it with the value they already get from your product.
  • Seek their feedback (especially those who “get” your product) and recognize/thank them them when they offer valuable insights.
  • Think in terms of customer service even if that doesn’t traditionally match how you think about your work.
  • Manage their expectations.
• With other stakeholders:
  • Keep your investors and other interested parties clear on your value proposition and confident in your direction.
  • Capture and share small success stories that prove the value proposition despite the challenges you are facing.

 
In reality, the questions, steps, and processes offered here for when things don’t go your way should just become a part of how you do your business daily. If they do, you will always be ready when things go wrong and won’t have to wonder how you will respond if they do.
 

Image: https://www.munich-business-school.de/insights/en/2016/lean-startup/

​Fathers of sons,
While your boys may like to be physical and like to wrestle and fight, please help them understand the concept of touch and of the personal boundaries of others as it relates to touch. Please help them know the difference between consensual play and physical violation – whether that’s with you, your partner, their siblings, their best friends, or strangers. Let them know now that they can say “no” and that they must listen when others say “no”. This isn’t about dating culture, it’s about the right of each of us to possess and protect our own bodies. They can and should start learning this now.
 
Fathers of daughters,
While you dote on your girls, please respect them if they say to “stop” when you playfully pat them on the bottom as they run ahead of you up the stairs, or when you tickle them in fun but it’s clear they are no longer having fun. Teach them and show them now that they are in control of their bodies and that “no means no.” Please help them learn the difference between safe and unsafe touching and remind them that they can and should always tell someone if they don’t feel safe. It doesn’t matter if the one doing the touching says they were playing or was a friend or a family member. If they don’t feel safe, they need to know to tell someone now.
 
Fathers of sons,
Please know your sons are watching how you treat others. They see how you speak to and touch your spouse. They observe how you talk with or about your Mom or Sister or Dad or Brother. They listen when you talk on the phone to people at work. They hear what you say to or about people when you yell at the driver in the car who just cut you off, or comment on the looks of the person crossing the street in front of you. In all of these, they hear the difference when you are speaking to and of a woman versus a man, and they will replicate your gender biases without ever knowing it is happening.
 
Fathers of daughters,
Your daughters will not grow up to be princesses. They will grow up to be women who live in a complex and diverse virtual and physical society. They will work and go to school in and navigate an often cruel and sexist world. Treating them as princesses and crafting a narrative that finding a mate is central to their success, that their hair is their most valuable asset, that their clothes are what make them beautiful will cripple their self-image as they get acne, as their bodies change, start successfully or unsuccessfully dating, or, god forbid, they get sick or have a terrible accident that changes their looks and bodies permanently. You must raise your girls to be strong, bold, independent, and resilient women whose sense of self is in their control and not merely the passive result of a genetic trait or financial privilege.
 
Fathers of sons,
Your boys will not be princes surrounded by admiring legions of women looking to be rescued by love, nor super heroes who will save damsels in distress. Your sons will grow up and get to work for and with women of all shapes, sizes, and backgrounds and should know how to respect them for who and what they are. They need to know that they can have heroes who are women. They need to understand that women and men are different but that that does not mean stronger or weaker, better or worse, deserving of respect or not. When your son is on the playground with a girl, don’t thoughtlessly ask if that’s his girlfriend. Let it just be his friend unless he says otherwise. Positively reinforce and model for him healthy, platonic, inter-gender relationships.
 
Fathers of daughters,
When your daughter is on the playground with a boy, don’t thoughtlessly ask if that’s her boyfriend. Let it just be her friend. You too should model healthy, platonic, inter-gender relationships and not perversely sexualize your young daughter’s budding understanding of her relationships with others. If your daughter kisses another kid or holds hands or even says she loves them, remember that those actions don’t represent mature, adult “understandings” of their meaning. My daughter told us she is “in love” with a boy in her kindergarten class, and when asked what she means by that she says he’s nice to her and they like to play together. Leave it at that! That’s all it is.
 
Fathers of sons and fathers of daughters,
Please help your boys and girls know that the genders are not pitted against each other – that they aren’t “teams” to which they either belong or don’t. Help them understand that gender is meaningless in the face of fairness, personal safety, justice, and love. Help them understand that they should stand for these higher values and defend them at all cost, that they should never be silent in the face of their transgression simply because of someone’s gender. Help them build their identities and their sense of self and others on these bigger values, and surround themselves with people who will protect and promote them too.
 
As I wrote this, I realized that my distinctions of message were largely arbitrary between fathers-of-sons and fathers-of-daughters, but the various interpretations are important. We must all teach our children to respect their own bodies as well as others’. We must teach them to value this respect so deeply that they can’t help but speak up when they feel violated or when they see or believe others have been violated. We must overwhelm any possible sense of shame or embarrassment or isolation with a powerful sense of self, of justice, and of doing right by themselves and others.
 
These are merely the musings of a humble and sad and troubled father of three and five year old daughters, who is trying to learn from the tragedies I read about daily and prevent the violation of the women I love; a Dad and Brother and Friend who can’t fathom the actions of these men; the Son of a sexually abused Dad who committed suicide who is scared to death of the prolonged silence of these victims.