I sometimes get asked about the ROI on the work that I do. Whether I am talking about leadership, emotional intelligence, empathy, communication, trust, developing others, conflict management, or decision-making, it’s all a function of building relationships that build teams that connect with customers that build businesses.
So, let me flip it around a bit and pose the presumed, if underlying, question: what is the ROI on a relationship? How much is your spouse worth to you? Your kids? Your friends? Your neighbors? What’s the dollar amount you expect to get back from loving them, caring for them, cultivating them? What are they worth? What’s the return on investment for your time, energy, and effort in these people? Just asking these questions stirs a kind of queasy feeling. It feels almost perverse because we don’t look at these relationships as transactions, as quantifiable. Most of us do, however, look at them as the investments that create the most value in our lives, the most joy, the things that mean the most to us, that motivate us, give us purpose, connection, and belonging - and yet, they have no consistently defined return on investment. When you convert the potentially transformational into the transactional, the relational into the purely functional, you’re destroying value in the name of capturing it. At some point, we have to remember we are just humans working with other humans in human-created systems trying to serve other humans. We just call it a business. If you aren’t actively cultivating relationships because you can’t defend the cost, then good luck defending the cost of not cultivating them.
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One of the reasons I write is for my daughters. I want them to know me at some point, perhaps when I’m gone but hopefully before that, in a way I can only write about and can’t always express otherwise - thoughts from my more intimate moments of personal reflection. I try to capture funny anecdotes about the shit-show times of parenting. I try to capture the sweet moments I don’t want them or me to forget. I talk about my own life and particularly the loss of my Dad to suicide in ways I just want them to understand but can be difficult to verbalize.
Just a few minutes ago, I wrote in a reply text to an old friend who was just checking in that I was "drunk on being Dad" right now. I wrote it, read it, and it seemed like something I should be sharing with my girls. So, here we are. Lately, I’ve found profound and irrational joy in the young women they are becoming – which includes the flashes of the little girls they used to be, glimpses of emerging teens, and flash-forwards to the women they will be. And, even as I write this, I realize I should really be speaking to them, telling them directly the things that have me feeling a little woozy. Girls,
Parenting is hard and it is relentless. Sometimes, it helps to stop and have a drink of the good stuff. Cheers! ![]() Just because the clock strikes midnight, and the calendar turns to January 1 doesn’t mean some magical transformation happens in our lives or that we’re suddenly ready or able to make such a transformation happen for ourselves. Pretending the passage of time is somehow also automatically the turning of a page is a setup for disappointment, self-doubt, and lingering unease. Suggesting that this mirage of an annual milestone called New Years is magically the time for starting things anew and changing course in our lives explains why most of the stuff we start in January as a year-long resolution has stopped by February. I don’t mean to sound negative. I mean to sound honest, to be realistic about growing and changing rather than merely being hopeful or delusional we will grow and change. I suspect, if you are like me and like most humans, 2024 wasn’t all peaches-and-cream, and that didn’t change on January 1, 2025. My friends (4) from their 30’s to their 80’s are all still dead, and I am still mourning. My family member is still fighting cancer and managing a difficult recovery. I’m still raising my children in a world that many days frightens me, and most days frightens me for them. What I am reflecting on as I enter this new year is that it’s ok to let the New Year inspire goalsetting. In fact, it’s a good, symbolic moment for it. It’s ok for a New Year to be a time of optimism and planning for something better. But, it’s also a great time to look back at all the stuff that sucked about the previous year, to evaluate the scars we earned, to see what we can control and what we can’t, and to name the stressors and anxieties we are carrying into the next year. Knowing what past we need to let go of or what present we still need to work through is the only way we know what future we can honestly and freely run toward. If we are resolved to work on these things first, our New Year’s resolutions will become a lot more resolute. So, I want to offer a few atypical tips on New Year’s resolutions with the understanding that they will likely be far more meaningful than magical.
May we all be resolved to find peace and love and hope in the New Year knowing that it starts within us. Image: https://www.fastweb.com/student-life/articles/a-college-student-s-guide-to-new-year-s-resolutions |
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