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In Life and Art and Back Again

12/15/2021

This is a curious 25+ year story of the first work of art I ever showed publicly and the first work I ever sold.

In 1995, I made my first print, a linoleum print. I was a senior in high school. I made it from a black and white image of a black man, maybe a young man, in a plaid, short-sleeved shirt, who appeared to be taking a test of some sort, or reading a sheet of paper anyway, sitting at a desk. I won an award for that print at a statewide high school art show. The linoleum block and the print still hang in my house. It also became the first piece of art I ever sold. My teacher suggested $35 dollars because the woman who wanted to buy it worked for a nonprofit and that seemed a good price for the cause. It was a moment the details of which have never left me. It was a moment when art first started shifting from something I enjoyed to showing me something about who I am.

Fast forward 7 years. I have finished college and an MFA and have returned home. I am having my first solo art exhibition of my career. It had nothing to do with education and didn’t include any linoleum prints. My sister had invited a woman named Jane who worked at a nonprofit organization called Oasis Center where my sister was on the Board. My sister thought the world of Jane. I had met her only briefly and hadn’t heard of Oasis Center. Jane came to my first solo art show.

Fast forward 3 years. In addition to teaching art, I am now doing community organizing and education advocacy with a small nonprofit that works with marginalized youth in East Nashville – the tie to that first image and artwork is not lost on me. The organization I work for called Community IMPACT is becoming a part of Oasis Center – a larger youth-focused nonprofit that could support our work and our young people more holistically. I was having my first meeting with my new boss, Jane. I sat down in her office and looked at the sliver of wall to my right above the narrow table and there was a linoleum print of a black man, maybe a young man, in a plaid, short-sleeved shirt, who appears to be taking a test of some sort, or reading a sheet of paper anyway, sitting at a desk. Jane had bought my first work of art 10 years prior. I was shocked. She was shocked. Jane had finally met the artist, or at least made the connection. We both remembered the story.

Fast forward 16 years. Jane is retiring from a life dedicated to creating opportunities for young people. My journey has been more meandering, but always rooted in what I learned in the arts, creating, communicating, connecting. I haven’t seen Jane in years except occasionally in passing somewhere along Shelby Bottoms Greenway. Out of the blue, I get an email from a former colleague who still works with Jane. It turns out that in an office move somewhere over the years, Jane had lost contact with my print. They had recently been surprised to find it in the art studio at Oasis and Jane had shared this story with her. Jane was apparently moved in seeing it again, which, of course, moved me in reading about it.

So, here we are 26 years later. My print is being cleaned up and reframed to be given back to Jane to celebrate her work and retirement - reminding me that I am an artist and that the things we create have lives and journeys and meaning far beyond us. So, today, I am writing in celebration of Jane’s journey, her gifts to the world, the possibilities and stories she has helped create, their interweaving with my own, and acknowledging a simple linoleum print that has been a curiously common thread between us for almost three decades.

Congratulations, Jane. Thanks for all you have created.

Much love. Always.
Anderson Williams (Class of 1995)

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Learning Leadership: You gotta get a little messy

9/15/2021

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As an artist, when you learn to paint with oil paint, for example, you have to learn the characteristics of the paint, how to thin it, how to thicken it, how to build a surface, how to mix color, how to manage your brushes and the nuances of the surface of a canvas or board or whatever you are painting on. Knowing these foundations of the medium is what enables you to use the medium for your unique expression. Things will likely be messy, muddled, and frustrating at first, but putting in the time with the mess is the only way to become an artist.

Leadership is the same. You have to learn the characteristics of leadership, how to communicate, how to empathize, how to listen, how to delegate, how to prioritize, how to know when to step up and when to step back to empower others. Knowing these foundations to leadership is what enables you to find your unique version of it. Things will likely be messy, muddled, and frustrating at first, but putting in the time with the mess is the only way to become a leader.

In art or leadership, there is no prescription for the outcome, there is only knowledge and application of the medium and investment in the process. So, artist, leader, or both, you have to be willing to get a little messy in your practice if you are going to find your voice.

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Lessons from a 4th Grade Organizer

8/27/2021

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We are three weeks into the fourth grade and my Daughter is already on her second school-based activism/organizing campaign. It’s hard to know what is nature and what is nurture, but neither of these campaigns has been drummed up at home or from conversations with my wife or me. My daughter has just come home and said: this is what I am doing.

The current campaign has just begun: a drive to organize donations from other students in her school to help the flood victims in West Tennessee. On her own, she’s gotten support from the Principal. She’s garnered a teacher sponsor. She and her sister were making signs last night to put up around school. For a couple of days in, she’s got a pretty solid plan and process in place. We will see how it all unfolds.

But, it was her first campaign that was so important and has the most to learn from.

So, my daughter came home one day saying that she and her friends had started a petition that would ease the restrictions on standard school attire for fourth graders. No doubt, a year of being schooled at home makes standard school attire seem that much more annoying. Not to mention, as a fourth grader, she is starting to want to express herself through her fashion and accessorizing in new and different ways that are largely outside of standard school attire.

She decided she could - and should - do something about it. And, despite ultimately canceling the effort – or perhaps because of that – she illuminated some powerful lessons about organizing and life in general:

LESSON 1: Passion ignites action.
Clearly, my daughter and her co-conspirator friend had talked and were feeling strongly about their rights as fourth graders to wear what they want to, and even to be treated a little differently. They felt that as the oldest kids in school and those doing the “hardest” work that some reprieve from standard school attire would just help relieve all of that bottled up stress. While loaded with some pre-middle school drama at its source, I have to say she presented her argument logically and thoughtfully with a level of passion that I certainly wanted to encourage.

LESSON 2: You can’t go it alone.
Not to mention, by the time I even knew anything, she and her friend had already created a petition and enlisted others to help them gather signatures – which was pretty badass. They had even talked with a couple of teachers who, to their credit, encouraged the process the girls were undertaking without dismissing them, discouraging them, or otherwise derailing their passion. But, my Daughter and her friend knew they ultimately had to get the Principal’s buy-in.

LESSON 3: Start with a plan (but be willing to throw it out).
And, to do this, they were going to gather signatures from all of the 4th graders and deliver this petition to their Principal. They had decided who was going to cover which classes and which periods when they could gather signatures without disrupting their coursework. When they had all of the signatures, they would deliver the petition.

LESSON: Stay open to feedback.
So, it was at this point that I finally heard about this campaign. At dinner, my Daughter was so excited and fired up that she talked and talked and talked until I finally had to break in and ask a few questions. I told her I appreciated and supported her action, and was proud of the steps she had already taken, I could tell she had really thought about how to do this, but that I had some questions for her to consider:

Why should 4th graders be treated differently? Yes, 4th grade is harder, but isn’t 3rd harder for the rising students as well? And 2nd? And, kindergarten for that matter? So, should her goals really just be targeted for one group of students and not the others? Regardless of the answer, she might want to be able to answer.

Did she know why standard school attire was put in place as a policy in the first place? Had she asked the Principal or done any research to understand the policy so that she could be better informed about what she wants to change and how? (She had not.)

LESSON: Back your passion with reason. Do your research.
To her credit and her friend’s, regarding the first question, they decided they couldn’t reasonably answer why 4th graders should be treated differently and they quickly opened there demands for school attire leniency to be more inclusive of other grades. They were no longer seeking change that privileged one group over the other. This was, I thought, a pretty great breakthrough and recognition on their part.

But, more importantly to the second question, a couple of days later, they actually did go to their Principal to ask why standard school attire was instituted in the first place. And, what they learned is that standard school attire is an attempt to ensure no one feels excluded if they can’t afford new, or stylish, or even clean clothes to come to school every day.

LESSON: Recognize your privilege - and reframe.
As she processed this learning, she explored other options. Maybe you could wear pajamas. Maybe a school t-shirt. Maybe if you didn’t have clothes to wear you could just stay with standard school attire. There were several more, but she quickly realized that all of them ended up with the same challenge: kids from lower income families always ran the risk of being spotlighted inadvertently. As we discussed this at dinner and she ran through the possible variations and adaptations of her campaign, she finally just sort of got quiet. She was obviously reflecting – also badass.

LESSON: Don’t be too proud to change.
I didn’t hear anything else about the petition for several days. So, this morning, I asked what they had decided to do. She told me she and her friends had decided not to carry through with their campaign. They didn’t want to do anything that made other students feel uncomfortable or different because they may have less money.

I am writing this having just dropped my girls off for school, loaded with signs and plans and preparing speeches to gather donations to help the flood victims. Campaign #2 is now under way, and I am again proud of her efforts (and her inclusion of her little sister – both kind and strategic).

I am sure there will be more to come, but for now, I couldn't be more proud of the campaign that wasn’t.

* And, for the record, the masks don't bother them at all!

Update: Here’s a shot of the donations for pets (with mine hoping for a ride) collected by her school and delivered to Waverly.

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You’d have to be blind not to see there was some beauty there

4/22/2021

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My Dad suffered deeply from Depression. He was sexually abused by a neighbor as a young child. Surrounded by religious judgment. Guilt. Conditional love. He wrestled with these demons his whole life. Ultimately, he committed suicide a day before his 62nd birthday. 15 years ago this month.

The last words we received from him: “I love you all, but I hate myself.”

Thanks to a neighbor who recently shared this video with me - found on a VHS tape in an attic - I just heard Dad’s voice for the first time in 15 years.

Oh, his way with words. His tone. Silky flow. Weather worn. Southern drawl. It could sooth just as it could cut. Eloquence colored by the language of a sailor.

I remember as a small child his reading me Cinderella and the sound and vibration and depth of the clock striking midnight as he slowed for dramatic effect - BONG! BONG! BONG! - my head resting against his chest. Feeling the vibration.

His life was brutal within - those vibrations - but most never knew it. He was charming and gregarious and made you feel like you mattered - no matter who you were or where you’d come from. He knew others’ darkness in ways no one else could understand - ways others didn’t even understand about themselves - and loved them for it. He also fought for those people, his people - in schools, in the neighborhood, anywhere he found them.

He took on challenges - in court as an attorney and in life as a Dad and Husband and as a community activist with my Mom in rebuilding our neighborhood - that just begged him to fail. I actually sometimes think he wanted to fail. It would have proven him right about himself. Fulfill the darkness.

But, he didn’t fail.

Yes, he had failings and weaknesses and flaws like any of us. But, somehow, he transformed his deepest demons into a life of beauty.

Today, amid the noise and all of the activity of our daily - often transactional - lives, we look but we never see. We do but we rarely just be. I am as guilty as any.

There is no nuance. There is no suggestion. We are missing the thrilling contradiction of bold humility, the creativity of belief, and the acceptance and ownership of the battles between our demons and our best selves. We are missing beauty.

But, we cannot have beauty without honesty. We cannot have beauty without vulnerability. We cannot have beauty without tragedy.

This is the truth of the human condition.

This is the truth of my Dad’s life in hyper-focus. This is the truth of my memories. Our lives. This month. A suicide and a birthday. The contradiction. The tragedy. The beauty.

Dad’s words in this video about our violent, crumbling, and forgotten neighborhood - an undeniable metaphor of his inner life - ring profound today as I reflect on it all:

“You’d have to be blind not to see there was some beauty there.”

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The problem of the problem of the solution to the problem

4/13/2021

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Last weekend, I went hiking with my wife and daughters. We headed to a familiar trail knowing from previous hikes that the bridge was out where we needed to cross the river. But, we also knew that a couple of trees had fallen previously and created a very workable bridge that we’d successfully navigated before.

But, as we approached, we realized those two big trees were no longer lying across the river. They were gone. It’s early Spring now and we weren’t planning on swimming and didn’t have any water shoes and the water was high and quite cold - but it was the beginning of the hike and we had to get across.

Given that our trees were gone, the next obvious thing to look for were stepping stones - some pattern for us to get across without getting wet. No luck.

So, then we walked up and down the bank a bit looking for options. And, low and behold, there was actually another fallen tree reaching all the way from bank to bank. The problem was that there was no way any of us had the balance to climb across it. That wouldn’t work either.

Ultimately, we all shed our shoes and teamwork-ed it across the river - my kids were total troopers as we slipped and slid and stepped on rocks of all shapes and sharpness while our feet slowly transitioned from painfully cold to numb.

It was not easy or particularly pleasant, my daughter hurt her ankle for starters as her foot slid deep between two rocks, but we crossed and continued on a wonderful hike (albeit with a bit of a limp) that included a picnic at a waterfall.

On the way back, we approached that same crossing and that same skinny tree traversing the river - and a totally different idea came to mind. What if we didn’t try to walk on it but rather used it as a balance rail? After all, the rocks had been even more slick and more treacherous than we realized the first time. We’d still go barefoot but we’d at least have something to hold onto.

As we mulled this option, we also noticed that the river bed was markedly smoother - pretty much one solid rock - at this small section beneath this tree.

We shed our shoes and were across in no time - no slips, no falls, no ankle injuries.

This all left me curious as to why we hadn’t seen this tree and this section of the river as the solution when we first faced the problem that day of crossing the river without a bridge. We had looked right at it!

Here’s what I’ve come up with:

1. We initially doubled down on our problem-centric thinking. We needed to cross the river and the bridge was out, and now our familiar fallen-tree crossing was out too! We unconsciously processed this as two problems (1. Need to cross and 2. No trees) when really it was still the original problem and the absence of a previous solution. And, we unfortunately started solving for the absence of a previous solution: we needed a tree to walk across because that’s how we’d solved this before, but the one flimsy tree we saw just wasn’t going to cut it.

2. We jumped too quickly to a new solution without creatively adapting the resources we already had and knew. The tree was key to efficiently solving our problem all along - at least on this day - but when we couldn’t find one to walk across, we threw it out as part of the solution. We jumped quickly to the stepping stones strategy and then to the straight-up wading strategy without thinking creatively about how the tree could still be used in a different way to help us across the river.

3. We didn’t fully evaluate all of the variables and possibilities available with a new strategy. We knew the water was cold and we weren’t exactly excited about getting wet at the very beginning of the hike. But, once we believed that was the only option, we just made it happen. We looked at the depth of the water. We looked at the speed of the water. We knew about the cold of the water. We knew the rocks were slippery (not that slipper though!). We knew they could be sharp. But, we didn’t consider the alternative possibility of finding a smooth, solid rock floor that was just 30 feet from us - beneath that tree.

Problems and solutions both build inertia, and sometimes this is critical for efficient and quick decision-making. But, sometimes this inertia sends us on the wrong path or on a more difficult path to the same spot or perhaps even derails us altogether (my daughter’s ankle could have been a lot worse) all because of the initial ease of not thinking much or the comforting familiarity with a known version of the problem and/or solution.

So, if we can start recognizing and feeling inertia in our work and in our lives and committing to pausing just for a moment to take in the situation anew, to make sure we’ve thought of all of the variables, seen them fresh for today, and built our best options from there - rather than yesterday - we will find small moments each day that can transform how we create our way through life.

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Listening to your ghosts

4/6/2021

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My Dad committed suicide 15 years ago this month.

He didn’t ask for Depression.

He didn’t have any control over his sexual abuse as a child.

He had no way to prevent his MS.

He did what he could for as long as he could - until he couldn’t anymore.

Since he died - the day before his 62nd birthday - I’ve been ever more conscious of time and of the things I can control and the things I cannot during my time on this planet.

Choices versus just life.

I have been hyper-aware of my own mental state wondering if and when that chemical imbalance of Depression - surely marked somewhere in my genes - might show up and throw me into a tailspin. Just life.

I’ve been ever cognizant of my aches and pains and weaknesses in my joints, dizziness in my head, wondering if and when MS might show itself. Again, life.

I am grateful every day that I have not yet experienced the physical brutality of MS or that dark hole of Depression. But, I also know that their absence in my life is no more because of my choices than their presence in my Dad’s was due to his.

The last year has been rough on all of us as we daily face new questions and determinations of what is in and out of our control, what is really a choice - doing our best to get through the day either way. We have been stressed and stretched in new ways and like never before. We have proven we are bigger and more expandable and flexible than we ever knew and at the same time more vulnerable.

Nobody asked for a pandemic.

Nobody had any control over a tornado or a derecho or a flood or a damaging 70 mph hail storm.

Nobody could have prevented 2020 in all of its trauma (and 2021 has been mostly more of the same).

Yet, we have done what we can do to get by - and for me, as long as I can do it.

For the first time in my life, I met a mental breaking point in December. I was never Depressed and certainly not suicidal, but something in that experience awoke my Dad’s ghost.

I rebooted for a few days and went back to work and life just as I’d left it. Back to grinding. Nothing changed. Nothing newly controlled. No new light.

I learned that as I kept pushing myself and kept grinding that something in my psyche kept getting ever so slightly darker and dimmer. Will this growing darkness awake those sleeping genes somehow? How long can I stay in this trauma before something in my biology gives?

A shadow sits just over my shoulder. Just out of sight. Just out of reach - telling me I best be mindful of where I come from.

And yet, as I openly and willingly talk about mental health with my children and with others - encouraging them and helping them get help - I find myself tested for the first time and failing. My hypocrisy around my own mental health adds another layer that dims the day further ever so slightly.

I must step up. I must control what I can control. I must practice what I preach.

I must listen to the ghost of my Dad and live the life I can while I have it. I have no idea if or when Depression or MS or another pandemic or anything else may come knocking.

Who knows what tomorrow may bring?

Today, I am fortunate to have choices.

I simply must have the courage make them.

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Growing small again

3/17/2021

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One torturous part of the last year has been just how big I’ve gotten relative to my own socially-distanced, pandemic-contextualized smaller existence. To be clear, I’m not bigger and certainly not more important, but the world has closed in. It is smaller. As the world has shrunk around me, I’ve lost all sense of where I fit in the world - or how big it is, or how big I am in it.

Everything is more here, more now, more immediate, more real, more about me than it should be. In the oft-quoted words of David Foster Wallace:

“everything in my own immediate experience supports my deep belief that I am the absolute center of the universe; the realest, most vivid and important person in existence. We rarely think about this sort of natural, basic self-centeredness because it’s so socially repulsive. But it’s pretty much the same for all of us. It is our default setting, hard-wired into our boards at birth. Think about it: there is no experience you have had that you are not the absolute center of. The world as you experience it is there in front of YOU or behind YOU, to the left or right of YOU, on YOUR TV or YOUR monitor. And so on. Other people’s thoughts and feelings have to be communicated to you somehow, but your own are so immediate, urgent, real.”

The smaller the world, the stronger these truths. In social isolation, I am less informed and guided by the “socially repulsive”.

A year in, I am processing all of this.

A year in, I am trying to squeeze the learning out of it all.

A year in, I am trying to discern meaning that is bigger than me.

A year in, I am finally taking a break.

A year in, I am finally sitting on a beach.

My book in my hand.

My book in my lap.

My book on my chair.

My brain begs me not to read, begs to be emptied - to be rejuvenated, rewritten. To be idle, not occupied. Present.

My book might as well be full of empty pages. It won’t be read today.

Above me, the whispy, vaporal nonsense of the white washed sky veiling the eternal blue.

Before me, the noisy ribboning of the perpetual and timeless ephemera of the crashing waves.

Beneath me, the infinite stories of life and death and formation and destruction told in the countless grains of sand thoughtlessly trampled.

On the horizon, the vanishing act of the soaring bird as it dissolves into the sky only to reappear again. Reborn.

I am recovering. I am growing again, ever so subtly. In this moment. Finally, not doing anything.

For the last year, I have been living an extraordinary - but unexceptional - story, one we’ve all been a part of. A story in which I am more character than narrator, more illustrator than author. More object than subject.

I must soon return to me, to writing my story.

In many ways, I have lost my self in a year of perpetual demands on myself.

I find it hard to choke back the tears. Saltwater.

Amidst the crashing waves, the diminutive melancholy required for hope slowly replaces the abounding sadness that makes me feel grand.

I can be big no longer. It’s not helpful to anyone. I must grow small. I must dissolve. Reconstitute.

Only then can I write anything that matters.

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My introvert is dead. Long live my introvert.

2/28/2021

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I’ve never known if I’m an introvert or extrovert, so I’ve just considered it a function of my surroundings - who I’m with and how many of them there are (and yes, probably whether or not I have had a drink or two).

I also suck at bringing people together myself, which naturally feeds my introvert. But, I really do end up enjoying when others bring people together and I am one of those people - with a little effort feeding my somewhat reluctant extrovert.

The year of Covid, however, has force-fed my introvert. There haven’t been any even reluctant options to balance him out. Initially, this felt ok, like maybe this whole work-from-home and forced isolation thing might have just put me square in my wheelhouse. This isn’t so bad - at least for the first couple of months.

And yet, time kept feeding the isolation. My introvert kept ingesting it with no other choice. A touch of indigestion perhaps setting in.

And more. The normally passive and quiet introvert starts gorging himself grossly on the all-you-can-eat bar of social isolation and disconnection. That subtly perverse drive of the over-stuffed to go back for one more taste, maybe a touch of desert.

And…still…more. The absence of hugs or hand shakes. No smiles. The lack of reason for normal dressing, or even showering at the usual cadence. The loss of my physical self at least in relation to others has brought a certain ignorance to my body. The physical vehicle once supporting and transporting the spirit - and vice versa - becomes an object, dynamic in nature, but rather dumb in practice.

My introvert has eaten its fill and now rests bloated, in pain, and putridly satisfied on this his year of Covid.

I am not an introvert.

Like a new year’s resolution, I am desperate to disrupt this gluttonous isolation. There’s still a flicker in me that remembers laughing and being stupid with friends, creating passionately with co-workers, engaging serendipitously with strangers - even enjoying isolation as a counter force to something else, not itself all things.

And, while I dream of it, this miracle land of extroversion, it also stirs some anxiety. I don’t know if I have the tools for this return any more. Will it be like riding a bike? Or, will I have to work at it, to teach myself again, to overcome an even greater reluctance?

I am not an extrovert.

My now shapeless, boundless introversion has left me unsure, unskilled - and yet desperate to know.

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A little more dead, or a little more alive?

2/12/2021

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At some point late in 2020, I was riding in the car with my wife - an unusually painful process at the time due to a bulging disc - and after a few quiet moments in my own head, I blurted out:

“I haven’t felt this…just…ravaged since Dad committed suicide.”

I’m not one for drama or overstatement. 2020 had taken its toll. The tornado. The pandemic. The school situation. The concern for family. The loss of a dear friend. The economy and its impact on my startup. The extra hours each day of work. Mourning my children’s loss of their school and their teachers. The isolation - without the alone time. The state of politics and discourse and democracy. The state of truth and those conversations with my children. The disc situation.

I felt like absolute dog shit - physically, emotionally, spiritually, and intellectually.

Within a few weeks, we’d add a Christmas-morning car bomb that rattled my house and an insurrection against our government to the ravaging mix.

It’s been 15 years on April 27 since my Dad committed suicide. I have written extensively about it and have always focused my language around “living with suicide” because that’s what I do every day. But, that experience took a toll on me that was remarkable and long lasting - both confounding and clarifying. It forced a sort of reckoning with my understanding of my own sense of capacity and control - taking and giving me some of each.

I have the capacity to live with suicide.
I have the capacity to prioritize where and how and with whom I spend my time and energy and love.
I have the capacity to create and iterate through my life - even when that includes tragedy and trauma.

I can control where and how and that I allow myself to grieve (just not that I need to).
I can control the kind of people I surround myself and my family with.
I can control who I am as a person and how I live regardless of the circumstance.

I don’t have the capacity to ignore my emotions and just “get by”.
I don’t have the capacity to invest in shallow relationships.
I don’t have the capacity to be all things to all people or to be my best self - especially when I feel ravaged in my very being.

I can’t control that suicide and mental illness are facts of life.
I can’t control people who don’t or can’t or won’t love unconditionally.
I can’t control what life is going to throw my way.

With all of that, I don’t know if my Dad’s suicide left me a little more dead or a little more alive. At the time, it was certainly the former. But, over 15 years of processing and evaluation and prioritizing and growing in my own life and with my own family and with my own capacity and control, I am at least more fully human than I was back in 2006. And yes, sometimes that means more tired and more hurt and more ravaged and maybe feeling a little more dead inside. But, it also means I see life with a longer arc and recognize my own capacity to bend it.

So, I come back to my query as to the toll 2020 has taken on me - and surely on all of us. What capacity has it taken from me? What has it given or shown me? What control has it proven I don’t have? What control has it proven I do have?

Has 2020 left me a little more dead or a little more alive?

I guess I don’t know yet. But, at least I do know that I have the capacity to help define the answer.

See also: Trauma Without Tragedy (The work of 2020 is just beginning)

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Building a Powerful Culture: Ask, Listen, Learn, Repeat

1/14/2021

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A couple of years ago, I was working with a multi-billion dollar, global financial services company that had (pre-Covid) a vast network of on-location staff as well as remote online and call center staff to provide direct support to their customers. As we talked about growth and change in their company and their market, we explored if and how they were, or could be, learning from these front-line employees spread across the globe. What were these people hearing directly from customers that the company really needed to hear and understand?

We’ve all heard the saying about the importance of having “an ear to the ground” so we can sense imminent changes in our work environments and markets, but how well do we do it? Who has their ears to the ground more than those meeting our customers where they are? Dealing with their problems? Frustrations? Who has the potential to positively or negatively impact our customers minute-to-minute on a daily basis?

Too many of the people on the front-lines of our work think they are too “low on the totem pole” to speak up in our companies or don’t have the power to create change in their own work. And, too many companies think the same way. As a result, many of us are really missing the opportunity to become more resilient, adaptable, and creative organizations. When we don’t listen to our customers and the employees who interact directly with them, we run the risk of missing indicators of emergent change in our markets, products, and even broader society that can lead our products and companies toward their next iteration.

Through a simple, facilitated reflection process, this company - which thought it did a good job listening to its people because they could reel off some good anecdotes - realized that their listening to front-line employees across the organization was far spottier than they would like. They recognized that their anecdotes were about specific leaders or departments that carried this value of active listening rather than a reflection of a systemic approach or strategy by the firm. The implications from this kind of company self-awareness became pretty vast as they then considered who they needed to train, how they needed to adjust professional roles and expectations, and how a better process of listening could improve their product offerings.

To cultivate a powerful culture, people at all levels of our companies need formal and informal outlets to provide feedback, ask questions, and share ideas and solutions. This is just strategically smart. It’s not about being nice to our employees. Not only will listening to our employees make our company more resilient and adaptive, it will also make for happier employees and better products and services for our customers. When they know their ideas and insights are respected (even if not always acted upon), our people will more actively and critically identify customer patterns and frequent issues that we may never see, and solve them in ways we may never have thought of. They will own their work and the whole company will perform better because of it.

Powerful cultures don’t happen by accident. They result from powerful leaders, powerful relationships, and organizations that understand and leverage the power of their people at all levels.

Also relevant: “Does your organization have a powerful culture or a culture of power?”

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