ANDERSON W. WILLIAMS
  • Work
    • Entrepreneurship
    • Nonprofit
    • Youth & Education Resources
  • Art
    • 2000-2002
    • 2003-2008
    • 2009-2013
    • Echo
    • White
    • OutsideInsideOut
    • Art is...
  • Books
  • Blog
  • About

What is your relationship with your physicians?

2/25/2015

0 Comments

 
This is the first question hospital and system leaders who are struggling with physician satisfaction and engagement need to ask themselves. Really, honestly, what is your relationship…today?

And, you need to respond with more than a simple “it’s bad” or “we do great” kind of answer. You need to do more than quote annual survey results. If you believe it is important, then you need to understand it deeply. If money were disappearing from your books, you would investigate, audit, and scrutinize your accounting. You certainly wouldn’t accept vagaries or wait for the results of an annual survey!

Question 2: What do you need your relationship with physicians to be? In other words, to deliver quality care, build an effective culture, and produce strong, bottom-line results, what does your relationship with your physicians need to look like? How do you satisfy them and the needs of the hospital or system simultaneously? Your relationships are either a bottleneck or a gateway to your performance. They are a part of everything you do.

Question 3: What do you want your relationship with physicians to be? As a leader, you can choose to invest in relationships that are transactional and fulfill the basic requirements of your hospital or system. Or, you can invest in relationships that will help you build your hospital or system, engaging and leveraging physicians as key partners, influencers, and leaders in the work. You have to start with what you actually want.

Question 4: What are you willing to invest, change? Everybody talks about physician satisfaction and engagement and how important they are to hospital performance and patient outcomes. Yet, few leaders systematically and strategically invest in them as core processes of the organization. It’s not just about physician support FTEs or whether or not physicians can text you their complaints in the middle of the night, but about philosophy and approach. It’s about investing in strong physician relationships as fundamental to how you do business.

How you answer these questions will in part determine how physicians will respond to you: “When physician engagement and satisfaction are both high, physicians act as “dedicated partners,” when only engagement is high they act as “discontented colleagues,” when only satisfaction is high they act as “satisfied spectators,” and when both engagement and satisfaction are low they act as “distanced patrons” (Press Ganey).

Which are your physicians?


​
0 Comments



Leave a Reply.

    Categories

    All
    Art
    College Access
    Communication
    Creativity
    Democracy
    Education
    Entrepreneurship
    Family
    General
    Inclusion
    Leadership
    Learning
    Organizational Culture
    School Climate
    Suicide
    Youth Engagement

    Archives

    July 2022
    June 2022
    May 2022
    April 2022
    December 2021
    September 2021
    August 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    September 2019
    July 2019
    April 2019
    January 2019
    December 2018
    October 2018
    September 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    January 2018
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    October 2016
    September 2016
    August 2016
    July 2016
    April 2016
    March 2016
    January 2016
    November 2015
    September 2015
    July 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    July 2012
    June 2012
    May 2012
    February 2012
    January 2012
    December 2011
    November 2011
    October 2011
    August 2011
    June 2011
    May 2011
    April 2011
    March 2011
    February 2011
    December 2010
    October 2010
    September 2010
    August 2010
    March 2010
    February 2010
    January 2010
    November 2009

    RSS Feed

Proudly powered by Weebly
  • Work
    • Entrepreneurship
    • Nonprofit
    • Youth & Education Resources
  • Art
    • 2000-2002
    • 2003-2008
    • 2009-2013
    • Echo
    • White
    • OutsideInsideOut
    • Art is...
  • Books
  • Blog
  • About